How can Tanium help reduce IT support costs?

Tanium helps reduce IT support costs by proactively monitoring end user performance. This allows IT teams to identify and resolve issues before they escalate into significant problems that require more extensive support interventions. By maintaining visibility into system performance and user experiences, Tanium enables quicker troubleshooting and remediation. This proactive approach minimizes downtime and enhances overall productivity, reducing the burden on IT support teams and ultimately lowering support costs.

The other options do not align with cost reduction strategies. For example, increasing the number of support tickets would likely raise costs rather than lower them. Minimizing historical data usage does not directly correlate with reduced support costs, as having relevant data is often essential for troubleshooting and improving user experiences. Lastly, while reducing hardware refreshes may save money, it is not a primary function of Tanium's capabilities regarding support cost management. Instead, Tanium’s focus on real-time monitoring and proactive issue resolution is what significantly contributes to cost savings in IT support.